Colossal Order Ltd

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Colossal Order

Game Development Studio

COMMUNITY PRIVACY POLICY

Last updated: 2026-01-15

Data Controller

Colossal Order Oy
Pellavatehtaankatu 10B
33100 Tampere
Finland
company@colossalorder.fi

Scope

This Community Privacy Policy applies when you interact with us through our community activities. This includes communication and participation via social media, email, and community events (online or in person), such as feedback, support requests, or voluntary submissions.

Data Collected

We collect personal data that you choose to share with us when you interact with our community. The type of data collected depends on how you contact us or participate, and may include:

  • Name or username
  • Contact information, such as email address
  • Social media handles or platform usernames
  • Messages, comments, or other content you send to us
  • Submissions for community activities (such as screenshots, videos, or other user-generated content), including any accompanying text or metadata
  • Information shared during community events (such as registration details or feedback)

We do not require you to provide personal data beyond what is necessary to respond to your messages or manage the relevant activity.

Technical Information for Support
When you contact us for technical support, we may ask you to provide diagnostic information such as game log files. These files may contain limited personal data (for example, system usernames or file paths). We use this information only to investigate and resolve technical issues and do not use it for any other purpose.

Health-Related Information at Events
For in-person community events, participants may voluntarily choose to share information such as allergies or other health-related details when relevant for event arrangements or safety. We process such information only for the purpose of organizing the event and ensuring participant well-being. This information is kept confidential, accessed only by those who need it for the event, and deleted as soon as it is no longer necessary.

Information We Receive from Third Parties
We may receive personal data about you from our partners. This may include identifiers such as usernames, platform IDs, or contact details when required for activities such as customer support, community management, marketing collaborations, or technical issue resolution. We use this information only for the purposes for which it was shared with us (for example, responding to an issue, verifying a report, or coordinating a collaboration).

Purpose of Processing

We process community-related personal data for the following purposes:

  • Responding to messages, feedback, and support requests
  • Managing and moderating community interactions
  • Organizing and administering community activities and events
  • Reviewing, selecting, and sharing voluntary submissions (such as screenshots)
  • Communicating with participants about community-related matters
  • Improving our games, services, and community activities based on feedback

We do not use community data for unrelated purposes.

Legal Basis

We process personal data related to community activities based on one or more of the following legal bases:

Consent
When you voluntarily submit content or participate in a community activity that requires your permission, such as allowing us to feature your screenshot or other submission. You may withdraw your consent at any time.

Legitimate interest
When processing is necessary to communicate with you, respond to messages or support requests, manage community interactions, and improve our services.

Legal obligation
When processing is required to comply with applicable laws.

Is Providing Data Mandatory?

Providing personal data in community contexts is voluntary. However, we may not be able to respond to your inquiry, feature your submission, or allow participation in certain activities without the necessary information.

Data Retention

We retain community-related personal data only for as long as necessary to fulfill the purpose for which it was collected. Examples include:

  • Messages or emails are retained for as long as needed to respond to and follow up on the inquiry.
  • Submissions for community activities are retained for as long as the content is relevant or published, or until consent is withdrawn.
  • Event-related data is retained for the duration of the event and a reasonable period thereafter.

When personal data is no longer needed, it is deleted or anonymized.

Data Processing and Transfers

We may use third-party service providers (such as email services, cloud storage providers, or social media platforms) to support our community activities. Any processing of personal data is carried out in accordance with our General Privacy Policy and applicable data protection laws.

Children’s Data

Our community activities are not directed at children, and we do not intentionally collect personal data from children. If a child contacts us or participates in a community activity, we only use the information provided to respond or manage the activity, and we delete it when it is no longer needed.

Your Rights

Your rights regarding access, correction, erasure, restriction, objection, and data portability are described in our General Privacy Policy. You may exercise these rights by contacting us using the details above.